Wednesday, February 29, 2012

Sales Engineers go to Club too!

It must be that time of year for many of you. It certainly is very exciting for those that get selected to go off to join the Sales team elite at President's Club.  For those of you who haven't heard about it yet, President's clubs are a company trip for the elite of the sales organisation (and sometimes extended to other top performers in the company) and good Sales Engineers should get to go too.  Companies have all sorts of budgets for these trips ranging from $0 (shame on you) to $10,000s per person. They might send you to one of these places: Top 10 President’s Club Destinations.

In the Mastering Technical Sales blog article Pre Sales Engineers And Presidents Club, John Care discusses 1. Should SE’s be able to qualify for club? 2. What are the qualification criteria?
If the SEs are part of the high performing sales team, then they need to be represented. Otherwise it segregates and  creates an US vs THEM environment, which isn't good for any team.  It also rewards and drives all SEs to want to be the ones to go.
The qualification criteria is the tricky bit, and can be hard for companies to balance.  Ideally, if the top 20% of sales reps go, then the top 20% of SEs should go.  How you choose them depends on how their overall performance is measured, but ideally you get the SEs who bring in the big revenue along for the trip.  If your performance is tied to particular Sales reps, and they qualify, then the SE should qualify too.

This article at Salesopedia Everyone Makes President's Club is about what your Sales Manager (and SE Manager too) should have as a Mantra. Their success lies in the success of their team, and successful SEs should go to club. To get everyone to go - the manager need to be that driving force standing behind team members driving them along.  While it is a lofty goal, every member of the team should have a chance to go, and be driven to go. To have an all star team, everyone need to give it their best shot.



Wednesday, February 15, 2012

What Sales Engineers Really Do!


What Sales Engineers do - click for fullsize.


Getting in on the meme - all tongue in cheek mind you!

What my friends/family think I do: My family and friends just hear about the good parts of the travel and luxury.
What Sales Reps think I do when it's a great demo: Sometimes it's just magic.
What Sales Reps think I do when it's a bad demo: Sometimes it's not.
What my Boss thinks I do: Endless partying and huge expense bills
What I think I do: Presenting concepts like Steve Jobs
What I really do: I was going to just repeat Steve Jobs, but the reality is that most of the time its just a series of meetings explaining concepts...

Thursday, January 5, 2012

Raising your Industry Profile

Sales Engineers (and other outwardly focused Technical experts) can help their careers and stature in their own company by raising their industry profile.  What I mean by this is make sure that people in the industry respect your opinion and will come to you with questions regardless of the products & services you sell. Obviously this puts you into a privileged position with those people as long as you don't abuse this respect.

Speaking at Conferences
How to become a Industry Expert?

  • Speak at conferences
  • Write articles for independent industry sites
  • Go to user group meetings
  • Write a blog on the industry
  • Publish a book/manual
  • Twitter/Facebook/LinkedIn/etc

How do you get to do the above things?  Really I don't believe anyone is stopping you.  Some of these might be hard as a first step - such as conferences or books or so forth.  Use the easier entry points to get known though, and your profile will be improved.

Advantages
Be being the expert - it makes your opinion worth something. You become sought after, and more people will read your material.  It helps your current employer, but also may open up your career options later.

Further reading





Wednesday, January 4, 2012

SE Guy Highlights of 2011

2011 was a busy year, both out in the field and on the blog with 34 new posts.

My blogging highlights are: 

In Presenting the Product Roadmap I discussed how presenting the product roadmap can be a tricky kind of presentation - one that needs to consider your customer's current and future needs very carefully. 


Types of Sales Engineer Roles discusses the different hats & titles SEs may wear.  It is good reading for SEs who want to think about career direction and ways they can develop themselves and still be an SE


What is a Sales Engineer (SE)? Helps clarify the question of what an SE is and does


Free Sales Engineering Resources on the Web points you outward to some other quality sites on SEs


What is the ROI of Sales Engineers? looks at justification of spending money on SEs from a business perspective.  This is a tough topic and one we will revisit in 2012.  Businesses always need more justification when the position supports revenue generation rather than directly is responsible.  Lets look at more ways of measuring the benefit.

I managed to travel considerably - 4 continents in a year including trips to 4 new countries.  I supported an ever growing team of Sales professionals, and gained some valuable experience in new product areas and technologies.

I have been pretty busy also on Twitter and you can get regular blog updates by following @SalesEngGuy!

Here's to an even better 2012!

Thursday, December 29, 2011

How to Answer Sales Engineer Interview Questions

Getting your first Sales Engineer job can be tricky - particularly if you can't get that sort of position in your current company.

The interview - Razvan Caliman
To get one, you will need to prove that your current experience shows that you can do the job and will be a low risk option. Remember, everyone should have some kind of experience that proves you can sell something.

A sales engineering position usually will have several interviews with different kinds of agendas.  Some people will test you technically, others will test your ability to sell, and others still, how you work within a team.  Work out what each interviewer wants to hear, and try to prove yourself. Be prepared with a trial presentation or whiteboarding session.  It could be about your current product or something arbitrary.

Practice it like a real demo.

Preparation

  • Know what it says in your resume. Have something good to say about each job you have had
  • Know the company you are applying for - understand the business and the product areas you are applying for
  • Have a prepared demo / whiteboard session that you can run through - they might want to test you
  • Have your prepared questions list (see below) - don't be afraid to ask them more than once
  • Have prepared answers to the following questions with examples
  • If you don't have experience as an SE - use your experience in whatever role and how it helped sell product technically
  • Be ready for oddball questions.  According to the Wall Street Journal, Google has asked the following: Using only a four-minute hourglass and a seven-minute hourglass, measure exactly nine minutes—without the process taking longer than nine minutes.
You will get questions concerning the technologies - I can't help you much with this, other than to say show how your experience proves you understand their product and its requisite technologies.  You should be prepared to study enough to know what all the acronyms mean and how you plan to come up to speed with the technology.

The big questions are:

  • Why do you want a job in technical sales?
  • How have you ensured a deal was successful technically?
  • How would you plan a typical demonstration of a product?
  • How would you explain the benefits of a product to a customer?
  • How do you handle a technical objection?

For all of these you need to boost the strength of the answer by using examples from your career.  Save your best examples for the important questions - and try to use different examples to answer each question.  You should be able to think of examples that are useful in answering the above questions.

Your questions to them are the other important part of the interview.


You should have a few questions about how the job suits you, and practically check that you want to work in the company.  I know plenty of SEs who have taken on jobs and later found that they didn't want to work for the company.  Save yourself the hassle and make sure the job works for you.

  • Find out about the people you work for/with
  • How they structure the team
  • How compensation is linked to revenue earned
  • How the company values SEs
  • What career options exist for a successful SE within the company

Finally, make sure you try and close them at the end of the interview.  That is, find out where they are in the process, do they feel you proved yourself in the interview, and are they ready to tell you now.  If they aren't (and they probably aren't) you have pushed it which is very important in sales. You should try and find out important things that may help you negotiate your salary.

Further Reading

How to Ace a Google Interview - WSJ.com
The 25 most difficult questions you'll be asked on a job interview